Guidelines and Policies


The spa reservation personnel will assist with planning your spa experience. For specialised treatments please inform the reservation personnel of the following:

  • Allergies or medical conditions
  • Your preferred spa attendant
  • If you are celebrating a special occasion
  • Group bookings and services exceeding 2hrs (a 50% down-payment is required)

Arrival Time 

Please arrive 15 minutes prior to your scheduled appointment. This allows you time to relax and enjoy the amenities of our spa, allows us to carry out proper consultation, and to ensure your treatments are not rushed.

Cancellation Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us 48 hours in advance. Cancellation of Spa Packages, Private Parties and Bridal Parties require one to two weeks’ notice depending on your group size.

Group Bookings 

For parties of three or more please book at least two weeks in advance for availability. A complete contract and deposit are required to secure your appointment and will be confirmed via email.

Return Policy

It is our mission to provide you with the highest quality skin care / body care products along with your service. In the event you purchase any of our spa products for home use and find them defective we will exchange the product within 7 days (1 week of purchase) provided a receipt is presented. Unfortunately, we cannot provide each refund for returned products. Instead a spa credit will be given to be used on any other products or spa service available at Mille Fleurs Spa.

Personal Belongings

Please leave all valuable items at home. Mille Fleurs Clinic is not responsible for lost or misplaced items.

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